As a business owner or
telesales manager, you are
interested in raising those
sales numbers. That seems
logical. There are several
things you can do to raise those
numbers and your profits. As you
continue reading this article
discover 5 methods to make money
through telesales training.
1. Improve communication skills
for your telesales team. Your
telesales reps are interested in
making the highest commissions.
You can help them achieve their
goals by including regular
telesales training for them. You
can do role-playing with other
telesales reps pretending to be
prospects. This helps your
telesales rep team become
comfortable communicating with
other people.
2. You could give your staff
grammar lessons. This is
especially helpful for telesales
reps with foreign accents. A
common complaint from customers
who call in to customer service
is that they dislike having to
talk with a telesales rep they
can't understand.
3. You may also offer the entire
telesales staff enunciation
sessions. This can help your
entire telesales staff. Many of
the elderly prospects that call
are hard of hearing. Clear word
enunciation from your telesales
reps helps your elderly
prospects as well.
4. Teach your telesales reps how
to profile and qualify each
prospect. This can save time and
money for you. Describe to your
telesales reps they can easily
determine a buyer prospect from
one obviously uninterested in
your offer.
5. Create a criteria list that
each and every prospect must
satisfy before your telesales
rep can continue on with the
sales pitch. Qualifying your
prospects saves you time and
money and improves your
productivity and conversion
rates.
By: Sean Mize
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