The pressure and stress that
goes with telesales and
telemarketing jobs makes
absenteeism and employee
turnover the biggest and most
common problem faced by managers
in the telesales industry.
Fatigue, back and shoulder pain,
sleep disorders, migraines,
carpal tunnel syndrome, and
other stress-related health
problems form most of the
worker's compensation benefits.
This expense, in addition to the
high cost of recruiting and
training new telesales
employees, should make managers
think of ways to improve working
conditions for telesales
professionals in order to reduce
employee turnover and
absenteeism.
The following suggestions should
lead to a more stable and
profitable telesales business.
Using ergonomically designed
chairs, keyboard and other
office furniture will reduce
repetitive motion injuries
telesales employees are exposed
to as they spend most of their
time sitting on their desks and
navigating the computer.
The standard two 15-minute
breaks provide telesales
professionals the much need
respite from making calls but
the long hours in between are
still stressful for them.
Provide them a breather during
those times by reminding them to
stand and stretch, or do
anything around their
workstations just to vary their
position from time to time.
Overtime work should be kept to
the minimum because too much of
it will be counterproductive in
the long run as employees will
suffer burnout.
Incentive-based programs have
motivated telesales
professionals to improve their
productivity. Providing more
exciting incentives will not
only make them have a better job
performance but it will also
boost their morale. There are
many different ways to achieve
this. Ask them what kind of
incentives they like aside from
financial rewards.
A lot of newly hired staff would
leave their telesales job after
just a few days. Either they
succumb to the pressure or they
just realize that the nature of
the work is not cut out for
them. Management should use
strict guidelines in selecting
new staff. They should also be
provided with proper training
during which they will be
informed of their duties and
responsibilities and other
things that are expected of them
as telesales professionals.
The usual training provided to
employees as newbies should be
supplemented with additional
training regularly to make them
better equipped to handle their
job.
Aside from the usual health
benefits, providing additional
perks will make telesales
professionals feel that they are
valued as employees. Discounts
and freebies to more local
establishments are just some of
the perks that they need.
Source: Heinrich Churchill link