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organizations that leverage B2B
telesales prospecting stand out.
How? According to analyst firm,
Sirius Decisions, they
consistently achieve 90 percent
of their sales team quota; they
experience at least a 10 percent
year-over-year increase in
average revenue per sales rep;
and they gain an average 7
improvement of the bid-to-win
What sales or C-level executive wouldn t want these results? If they re possible and proven, why aren t more companies pursuing the best practices that allow them this kind of success?
In this article we ll take a closer look at the Problem, the Cause, the Cost and the Solution for a better understanding of the impediments and the benefits of embracing effective telesales prospecting as a means of achieving best-in-class status.
With marketing focused on lead generation and sales geared toward closing business, these functionally divergent groups are often out of alignment. Marketing doesn t understand why more leads are not followed-up by sales, while sales has been conditioned to discard all but the most obvious and short-term opportunities. So what happens? Leads end up languishing in what Sirius Decisions calls purgatory a wasteland of effort, money and time.
The result of this seemingly endless gap if it isn t bridged in part through telesales prospecting is that a large number of opportunities are overlooked. They lie buried in purgatory, among dozens of relatively insignificant leads from direct marketing campaigns, tradeshows, whitepaper downloads and webinars, and are lost simply because no one takes the time to separate the real deals from the hand-raisers and prioritize everything in between.
There are numerous causes of the problem described above, including failure on the part of sales and marketing to agree on what the company s message is, on what tools are needed to support the buyer s journey and even on what constitutes a lead. This misalignment, coupled with the view that lead generation, prospect development or response management are tactical, virtually guarantees that marketing gets measured on the wrong results and sales underperforms.
While sales VPs are willing to invest hundreds of thousands of dollars in marketing and sales strategy and training, they often balk at the cost of the very services that could bring a substantial return on these investments. A well executed telesales prospecting program will yield a 5:1, 10:1, even 12:1 ROI, accomplishing what neither marketing nor sales is currently accomplishing and helping to make a significant contribution to the bottom line.
So there s work to be done. But just how important is it? It s critical. Only half of all B2B sales reps made their numbers last year and those quotas went up this year. Without an effective telesales prospecting program in place, qualifying and nurturing prospects over time, leads generated by marketing will continue to waste. Sales will continue to be frustrated at the unrealistic expectation that they should cull through unqualified leads. On average, only 6.3 percent of the total lead stream is worked to a viable conclusion and that s not good news for marketing, sales or the company.
Despite continued investment in marketing and sales (and corresponding non-investment in the telesales prospecting that can make a measurable difference), 70 percent of B2B solution buyers report that they found the solution the solution didn t find them. This incomplete market coverage, poorly executed prospect development and lack of personal contact with qualified decision makers come at a staggering cost to your organization.
The answer is complex and the problems surrounding the misalignment between marketing and sales aren t easily fixed, or every company would have done it by now. However, a focused effort on bridging the two organizations and eliminating lead purgatory can go a long way, as best-in-class sales organizations will attest. Whether in-house or outsourced, a telesales prospecting function can take on the tasks that neither marketing nor sales is taking on: Managing response, qualifying leads, engaging prospects and nurturing opportunities.
While some level of outbound telesales prospecting, supported by personalized email and voice mail, has long been a part of the B2B sales arsenal, today those in the best-of-class category have unequivocally proven telesales prospecting s value. They ve shown that effectively leveraging telesales prospecting to impact success involves implementing strategic, collaborative planning to be sure messages and tools are appropriate for every stage of the selling process. It also involves employing experienced, educated telesales prospecting professionals with the sales training and experience to engage prospects in meaningful dialogue. And it involves applying the best-practice processes organizations need to convert targets to wins.
These best-in-class sales organizations are doing telesales prospecting right, helping them break from the pack, sell more solutions and drive more revenue.
Source: Dan McDade link