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Telesales is a media to
advertise different products or
services over the phone. Various
organizations opt the technique
of telesales after launching the
products in the market in order
to earn profit by increasing the
pace of sale of the newly
launched products or services.
The organizations have data
which contains the phone number.
These phones numbers are dialed
by telesales agents who sell the
products of the organization by
way of telesales.
Each and every number is dialed by them manually on regular basis and advertise their campaign to people living in different parts of the world. The telesales calls are usually made to the customer in order to provide their services to them relating to mortgage, insurance, credit card services.
Two types of telesales techniques are available in order to advertise the products and solve the different queries asked by the customer.
Inbound Telesales- Inbound telesales is the technique in which different companies receive calls from people around the globe to solve their queries related to their services or products launched by them. The inbound calls are basically handled by customer care executives who are hired by different companies to create general awareness among the common people residing in different regions of the world regarding their products.
Outbound Telesales- It is one of the techniques to advertise the product or services launched by the company or organization. The telephone calls are made to the people by telesales agents in different parts of the world and narrate regarding their products or services.
Source: Rachel Myers link