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What does a telesales job
include? There are many tasks
associated with this job from
promoting services or products
over the telephone to
appointment setting. Often a
step to a career in this field,
many of the skills you learn
when beginning a telesales job
will prepare you for several
positions. From corporate
development to sales management,
the possibilities are endless.
Telesales can include marketing, setting appointments and even internal sales. The telephone is the source of contact; hence the name. Many businesses are choosing to use it in order to keep costs down. There are basically two categories for jobs in this market.
The first of these is when business uses telesales to sell to individuals in their homes and this is typically performed in an office setting where there may be many callers.
The second type is when they are used for business to business calls. This is when one business may use telemarketing, technical solutions, sales and appointment setting as part of their overall sales strategy. When recruitment of employees is offered this might include internal sales jobs.
This is a popular service from London to Yorkshire and Wales to Northern Ireland. Telesales are the way to make a company's operation more cost-efficient. Eliminating the need for customer service departments and many personnel in general is part of the reason for its continued success. In addition, rather than having so many people working from the head office of a business, there are many that outsource which saves on training agents and cuts down on the cost of paying benefits on top of wages.
The typical telemarketing jobs that you may remember, where everyone sounds as if they are reading a script is being replaced with telesales that train their employees. In addition, it is a regulated industry and as such dishonest practices are not encouraged and certainly don't get used by any reputable firms.
Telesales are one way of ensuring that your business is successful. The sales team of a company needs to have top notch staff to follow leads generate new business for the company and manage the accounts. The call centre appears to be picking up. Only a few short years ago, the industry was not thriving and this appeared to be a thing of the past. As businesses began to realize the benefits this provided, they are now valued as a business tool.
The telesales job can lead to higher paying jobs as a department or office manager. With the experience you acquire along the way you will be in the best position to move up and have your own team. The company you work for will determine just what your job duties will entail. There are companies that want telesales employees to recruit new clients and this may require cold calling. Many people are not good at this and it would pay to know this before applying for a position in this sector.
Telesales may or may not be the right job for you but there are many people who could persuade others to buy anything they are selling. And then there are those who cannot sell. So, which one are you?
Source: Vincent Rogers link