What does a telesales job
include? There are many tasks
associated with this job from
promoting services or products
over the telephone to
appointment setting. Often a
step to a career in this field,
many of the skills you learn
when beginning a telesales job
will prepare you for several
positions. From corporate
development to sales management,
the possibilities are endless.
Telesales can include marketing,
setting appointments and even
internal sales. The telephone is
the source of contact; hence the
name. Many businesses are
choosing to use it in order to
keep costs down. There are
basically two categories for
jobs in this market.
The first of these is when
business uses telesales to sell
to individuals in their homes
and this is typically performed
in an office setting where there
may be many callers.
The second type is when they are
used for business to business
calls. This is when one business
may use telemarketing, technical
solutions, sales and appointment
setting as part of their overall
sales strategy. When recruitment
of employees is offered this
might include internal sales
jobs.
This is a popular service from
London to Yorkshire and Wales to
Northern Ireland. Telesales are
the way to make a company's
operation more cost-efficient.
Eliminating the need for
customer service departments and
many personnel in general is
part of the reason for its
continued success. In addition,
rather than having so many
people working from the head
office of a business, there are
many that outsource which saves
on training agents and cuts down
on the cost of paying benefits
on top of wages.
The typical telemarketing jobs
that you may remember, where
everyone sounds as if they are
reading a script is being
replaced with telesales that
train their employees. In
addition, it is a regulated
industry and as such dishonest
practices are not encouraged and
certainly don't get used by any
reputable firms.
Telesales are one way of
ensuring that your business is
successful. The sales team of a
company needs to have top notch
staff to follow leads generate
new business for the company and
manage the accounts. The call
centre appears to be picking up.
Only a few short years ago, the
industry was not thriving and
this appeared to be a thing of
the past. As businesses began to
realize the benefits this
provided, they are now valued as
a business tool.
The telesales job can lead to
higher paying jobs as a
department or office manager.
With the experience you acquire
along the way you will be in the
best position to move up and
have your own team. The company
you work for will determine just
what your job duties will
entail. There are companies that
want telesales employees to
recruit new clients and this may
require cold calling. Many
people are not good at this and
it would pay to know this before
applying for a position in this
sector.
Telesales may or may not be the
right job for you but there are
many people who could persuade
others to buy anything they are
selling. And then there are
those who cannot sell. So, which
one are you?
Source: Vincent
Rogers
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