We offer phone based sales training
seminars in a private in-house format at the
location of the customers choice. Public courses
are also regularly scheduled as well across the
United States and are available in Florida cities
like
Miami, Orlando, Tampa, St.
Petersburg, Tallahassee, Jacksonville, and Fort
Lauderdale.
Browse the list of our training seminars on the right. Contact us for additional information.
Increased competitive pressures and the
desire of companies to increase revenues to
satisfy senior management and shareholders
have placed added pressure on sales managers
and the Telemarketing reps they oversee. More
often than not, managers of Telemarketing
organizations have found themselves brought
into more conference calls and bid reviews to
try to win business for their company.
Customers have become more demanding in their
desire to include managers during various
stages of the Telemarketing process including
important telephone negotiation sessions that
have an impact on the size of individual
sales. In some cases, sales managers have
functioned effectively in their management
role but have not had a chance to spend as
much time dealing with customers on the
telephone during the Telemarketing process.
Our Telephone Sales Skills for Sales
Managers training session is designed to
provide a refresher to sales managers who find
themselves working more closely with their
Telemarketing reps on customer calls.
This informative yet rapid-paced workshop
centers on the ability of sales manager to
play a vital role in the Telemarketing process
within their organization. Telephone Sales
Skills for Sales Managers revolves around
the consultative sales process one that
seeks to pull customers to the right
product or service solution rather than
pushing customers. Key strategies and proven
methodologies that increase sales for those
tasked with supporting the Telemarketing sales
process are taught. Central to the learning
process is a discussion on customer buyer
types and behavior and their effect on the
Telemarketing process. Time is also spent
understanding the components of the
Telemarketing process and how calls can be
steered towards appropriate product and
service recommendations. This lecture-based
overview provides sales managers with numerous
opportunities to receive feedback on existing
sales habits via group exercises, activities
and questions and answer sessions. These
opportunities are designed to increase
knowledge transfer of Telemarketing skills for
sales managers who are called upon to help
close large or strategic deals. With these
skills in hand, sales managers will be able to
provide crucial sales support while focusing
on enabling their Telemarketing reps to make
numbers and meet plan.
Telephone Sales Skills for Sales Managers
workshop participants will learn to: