- Phone Sales Seminars
- Custom Training
- Contact Us
We offer phone based sales training
seminars in a private in-house format at the
location of the customers choice. Public courses
are also regularly scheduled as well across the
United States and are available in Georgia cities
Atlanta, Augusta-Richmond, Columbus, Macon, and Savannah.
Browse the list of our training seminars on the right. Contact us for additional information.
Anyone who has spent a considerable amount
of time pounding the pavement in the sales
industry wishes that customers could always be
easy to deal with during sales calls and
account maintenance activities. Unfortunately,
as any sales rep can tell you, even the most
successful sales professionals must deal with
difficult customers who harbor aggression,
provide unreasonable expectations, demand
impossible deadlines and act unprofessionally.
Dealing with difficult customers is one of the
realities of telesales, particularly when some
customers simply refuse to take sales calls
via the telephone. Understanding how to deal
with difficult customers, defuse conflict and
turn uncomfortable situations into positive
selling opportunities is one of the most
important skills a Telemarketing rep can
learn. Our two hour Telephone Tips for
Dealing with Difficult Customers overview
workshop provides new and seasoned
Telemarketing and telemarketing reps with
insight and strategies to overcome difficult
customer situations and uncover selling
opportunities within their territory.
Designed as a fast-paced yet informative two-hour session, the Telephone Tips for Dealing with Difficult Customers overview training program focuses on the several time-tested methodologies, customer motivation theories and Telemarketing selling skills that can be implemented in nearly every sales call. Regardless of whether a customer is upset over a stumble in service or is simply being difficult for the sake of being difficult, the concepts taught in this class will help defuse negative situations and empower Telemarketing reps to rebuild trust and rescue relationships. This can often be done by uncovering and meeting the hidden needs and desires that different buyer types have in the telephone sales process Participants will learn about Telemarketing skills via two group exercises that enable participants to learn skills they can implement in their accounts. Instructor and peer-driven question and answer sessions enable participants to share personal experiences with each other to improve the Telemarketing process.
Telephone Tips for Dealing with Difficult Customers participants will learn to: