We offer phone based sales training seminars in a private in-house format at the location of the customers choice. Public courses are also regularly scheduled as well across the United States and are available in South Dakota cities like Sioux Falls and Rapid City.

Browse the list of our training seminars on the right. Contact us for additional information.

Telemarketing Skills for Sales Consultants 

Sales consultants play an invaluable role in today s competitive business environment as they are often tasked with providing valuable account management assistance following a closed sale. In addition, many customers look to sales consultants as advocates who can provide advice and appropriate recommendations for follow-on products and services. It is these valuable individuals that can help turn an average customer site into a highly involved and profitable customer account with the ability to make additional post-sale purchases. Our Telesales Skills for Sales Consultants training workshop is a highly interactive, one-day seminar designed to provide sales consultants with proven sales strategies to uncover additional needs and requirements at existing customer sites via the telephone.

This value-filled workshop centers on the ability of sales consultants to play a vital role in the satisfaction and success of customer accounts within their organization. Telesales Skills for Sales Consultants is designed around the consultative selling process that uncovers customer needs and concerns and provides timely products and services that add value. Key strategies and time-tested methodologies that increase post-sale revenue opportunities for those tasked with supporting an account are taught. Central to the learning process is a discussion on customer buyer types and behavior and their effect on the telesales process. Time is also spent understanding components of the overall sales process and how calls can be steered towards appropriate product and service recommendations. This interactive program provides sales consultants with numerous opportunities to practice newly learned skills via role plays, exercises, group activities and instructor-led discussion sessions. These activities are all designed to increase skill retention and knowledge transfer of telesales skills for sales consultants. With these skills in hand, sales consultants will be able to provide vital post-sales support while focusing on opportunities to strengthen customer account relationships.

Telesales Skills for Sales Consultants workshop participants will learn to:

  • Understand their role in the telesales process
  • Realize how to use their consultative role to guide post-sales calls 
  • Understand the challenges faced in today s competitive business environment
  • Utilize telesales strategies to increase call effectiveness and sales opportunities
  • Establish rapport and build chemistry
  • Bundle products and services to increase customer value
  • Apply questioning skills to determine buyer attitudes, situations and priorities
  • Adjust their personal sales approach based on buyer behavior over the phone
  • Identify problem areas and potential solutions
  • Create personal Feature, Advantage, Benefit statements
  • Effectively lock out competitors interested in taking over customer accounts
  • Understand the Telephone Sales Process
  • Handle customer sales objections 
  • Play a vital role in helping to strengthen customer relationships

Telemarketing and Phone Sales Seminars, Courses & Workshops are available throughout the United States and Canada.

Phone Sales/Telesales Training in South Dakota

Sioux Falls and Rapid City