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We offer phone based sales training seminars in a private in-house format at the location of the customers choice. Public courses are also regularly scheduled as well across the United States and are available in Vermont cities like Burlington and Montpelier.
Browse the list of our training seminars on the right. Contact us for additional information.
Anyone who has spent a considerable amount of time pounding the pavement in the sales industry wishes that customers could always be easy to deal with during sales calls and account maintenance activities. Unfortunately, as any sales rep can tell you, even the most successful sales professionals must deal with difficult customers who harbor aggression, provide unreasonable expectations, demand impossible deadlines and act unprofessionally. Dealing with difficult customers is one of the realities of
telephone sales, particularly when some customers simply refuse to take sales calls via the telephone. Understanding how to deal with difficult customers, defuse conflict and turn uncomfortable situations into positive selling opportunities is one of the most important skills a Telemarketing rep can learn. Our two hour
Telephone Tips for Dealing with Difficult Customers overview workshop provides new and seasoned Telemarketing and telemarketing reps with insight and strategies to overcome difficult customer situations and uncover selling opportunities within their territory.
Designed as a fast-paced yet informative two-hour session, the Telephone Tips for Dealing with Difficult Customers overview training program focuses on the several time-tested methodologies, customer motivation theories and Telemarketing selling skills that can be implemented in nearly every sales call. Regardless of whether a customer is upset over a stumble in service or is simply being difficult for the sake of being difficult, the concepts taught in this class will help defuse negative situations and empower Telemarketing reps to rebuild trust and rescue relationships. This can often be done by uncovering and meeting the hidden needs and desires that different buyer types have in the telephone sales process Participants will learn about Telemarketing skills via two group exercises that enable participants to learn skills they can implement in their accounts. Instructor and peer-driven question and answer sessions enable participants to share personal experiences with each other to improve the Telemarketing process.
Telephone Tips for Dealing with Difficult Customers participants will learn to: