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Telesales training will lead
to a career that is in high
demand. What can you expect to
earn as a telesales rep? That
depends on what you are selling,
your skills, and your
dedication. I suggest you begin
in a call center or hone your
telesales skills on a good home
The voice: The first thing to focus on is your voice. Your voice is the single most important factor. If you sing, or sing badly, it is still good practice to warm up your telesales voice.
Next, speak with a controlled, firm, yet conversational tone. People respond to authority. If you sound firm and in control, even if you don't really know your product, people will believe you.
Say this simple phrase with a firm voice: Phonesales training begins with a firm vocal tone.
If it was said with a firm voice, then it sounds believable.
Your prospect doesn't know who you are or what your background is.
Create your own reality. Your firm tone will make them believe that you are an expert.
You will be ahead of the game if you train your telesales voice. Then and only then are you ready to proceed to the next level.
Up tone verses down tone: Here is the most IMPORTANT telesales voice exercise: NEVER END YOUR Statement or question WITH AN UP-TONE. ALWAYS END WITH A DOWN-TONE.
Using a firm even tone is crucial to getting the sale.
Example: Say, The product comes with a 30-day warranty. (down tone)
Now ask, Would you like to purchase one? (down tone) Now ask, How do I spell your name? (down tone)
If you have any questions on this, email me.
This is the single most important factor to telesales training.
Practice. Practice. Practice. It is all in the tone. Product knowledge, while important, takes a backseat to this.
We will talk more specifically about closing sales skills, telephone etiquette, business sales training, phone broadcasting and more.
By: Rex Warner link