We offer phone based sales training
seminars in a private in-house format at the
location of the customers choice. Public courses
are also regularly scheduled as well across the
United States and are available in Missouri cities
like
St. Louis, Independence, Kansas
City, Springfield, and Columbia.
Browse the list of our training seminars on the right. Contact us for additional information.
The recent economic slowdown has forced more companies to place a greater emphasis on satisfying their existing customer base while struggling to expand market share. While customer satisfaction has always been a key component of success, companies must now ensure that all employees who communicate with customers via the telephone are fully aware of the importance of providing unparalleled customer service. Telephone-based customer service organizations face additional challenges since customers sometimes prefer to deal with customer service issues in person rather than on the phone. Our Customer Service Telemarketing Seminar training program is designed to reinforce positive telephone customer service habits while minimizing negative behaviors that may erode customer confidence.
The Customer Service Telemarketing Seminar is ideal for busy telephone-based organizations where time is critical and every moment spent away from customers can affect the bottom line. Centered on the key concepts of providing customer service over the telephone, this lecture-style seminar provides an accelerated key summary on the most important topics related to building customer satisfaction. Proven skills and techniques for customer-facing employees are highlighted as are discussions on customer needs and the motivating factors that determine customer behavior. Question and answer sessions and exercises enable participants to examine specific telephone situations and learn skills that they can implement with their customers within minutes of returning to work.
Seminar Objectives:
As a result of attending Customer Service Telemarketing
participants will learn to:
The interaction and the good training
material were very innovative. The experience
was great! The instructor was very professional
and his interaction with the group was
excellent.
Ronald Matlock
Casino Host
Ameristar Casinos
St. Charles, Missouri
I really enjoyed the role playing, and the
instructor was a great communicator.
Sean Clechomski
Executive Host
Ameristar Casinos, Inc.
Kansas City, Missouri
The entire program was great, and this class
will be something I take with me with great
rapport. The instructor was very pleasant and
had great energy.
Laura Pham
Casino Host
Ameristar Casinos, Inc.
Kansas City, Missouri
There were a great instructor and great
information.
Nghia Nguyen
Casino Host
Ameristar Casinos, Inc.
Kansas City, Missouri
Telemarketing and Phone Sales Seminars, Courses & Workshops are available throughout the United States and Canada.