Do you use telephone skills and phone sales techniques to sell to your customers? Most businesses direct their sales force to make sales calls in person and as a result, they only use the telephone for setting appointments. If you think about the savings which can be made in the cost of selling, there can be huge advantages gained from utilizing the phone sale in your sales efforts. In certain businesses, phone sales is the best process for selling products and services.

In order to get the maximum benefits from your sales staff, it may be necessary to seek out telephone sales training seminars or classes.

Learning phone sales techniques can enable your sales force to effectively open relationships that can be managed and maintained without ever leaving the office. Opening new accounts can be especially effective using telephone sales and telemarketing training courses or workshops can be provided to your sales force to expand your sales reach.

The sales process might incorporate telephone skills and telephone training in some way. You may have a customer service department or a full blown call center to handle inbound calls. Understanding when to incorporate the telephone into the sales process can provide better customer service to any business. If your company has a huge cost of customer acquisition, offering a workshop or class in telephone skills training may just be the method to improve efficiency.

Source: Richard Harris link

Related: Telephone Sales Training