Telesales your products and
services seem to be getting
harder and harder each day as
more and more barriers are being
made each day as well as
potential clients being more
elusive than ever. Here are some
of the latest tips and
suggestions for you in order to
ensure success for your business
through telesales.
1. Establishing daily goals as
to how much would be the maximum
and minimum number of calls that
you're firm is going to make. To
ensure the company's success in
sales through telesales, quality
of calls should be delivered
well per quantity. Meaning your
telephone representatives should
make every call count. Let's do
a bit of math with this example.
Let's say the telesales division
for your company has, as of now,
5 representatives and average
call handling time would be 15
minutes per call. If these
representatives work eight hours
a day then the total outlook of
calls per day would be 160 calls
per day and this would be your
minimum number of calls to reach
per day. Seeing the forecast for
the volume of calls, your
representatives can then set
goals for their sales.
2. Create a script for your
representatives to prepare them
for their calls ahead of time.
Once the script is created,
relay it to your telephone
marketing representatives for
them to practice on it. They
should practice the script
before they even think about
picking up the phone and try to
call one of your sales leads.
This is to make sure that your
representatives would be able to
answer questions most especially
that one question that consumers
would want to hear the right
answer with... "What's in it for
me?"
3. Record calls for future
references. Once these calls
have been successfully recorded,
you can then listen to these
calls in order to find out
mistakes that have happened
during the course of the call
and in order to find out any
room for improvement. Improving
these calls can help your
representatives gather more
sales revenue for your firm.
After all, experience is the
best teacher.
4. Don't think about telesales
as a job, rather think about it
as a game. But not just any
game, think about a game where
you have to do every legitimate
tactic on the book in order to
win. You have to get the most
prospects to agree that they
will purchase the products and
services that you are offering.
But don't forget, in every game
there is bound to be friendly
competition afoot but that's OK.
In order for your
representatives to get properly
motivated they should have that
winning mindset at all times.
But remember, don't think of it
too much as a game as well
because you would lose sight
that what you have there is
still a business.
5. Never waste a telesales call.
If in case that the person you
are trying to contact is not
there, try to gather as much
information about that person
from the one who answered your
call. After gathering the
necessary information, you can
then relay the proposition to
the one who answered the call if
either they would be interested
in purchasing your products and
services. You can also ask for
referrals to other people in
their neighborhood to boost the
number of your leads list.
6. Categorize your leads to
those who have the highest
probability of purchasing your
goods. Categorize them in
various categories such as
financial stability, age group,
or the location where your lead
is residing.
Once you get the hang of these
tips and suggestions, you can
make sure that your firm is on
the right track towards success.
Source: Belinda
Summers
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